Privacy Policy

At expandingappeal, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit or make a purchase through our online store.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

expandingappeal is an online store specializing in women's outerwear, trousers, and skirts.

For the purposes of applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679) ("GDPR"), expandingappeal acts as the data controller for personal information processed through our website, except where another party acts as the controller under applicable law.

If you have questions regarding this Privacy Policy or the handling of your personal data, please contact us through the contact information provided on our website.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Information You Provide Directly

When you place an order, create an account, contact us, or otherwise interact with our store, we may collect:

• Full name

• Billing and shipping address

• Email address

• Telephone number

• Order and transaction information

• Account information, where applicable

• Information you provide when contacting customer service

• Any other information you voluntarily provide to us

Payment Information

Payments may be processed through third-party payment providers. Depending on the payment method used, we may receive limited transaction information, such as payment status, transaction reference, or payment method.

We generally do not store complete payment card details on our own systems when payment processing is handled by a third-party payment provider.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Language and general location information

• Pages visited

• Referring website

• Date and time of access

• Website interaction information

This information may be collected through cookies, analytics technologies, server logs, and similar technologies.

3. How We Use Your Personal Data

We may use your information for purposes including:

• Processing and fulfilling orders

• Processing payments

• Delivering purchased products

• Managing customer accounts

• Providing customer service

• Responding to questions and requests

• Processing returns, refunds, and exchanges

• Sending transactional communications

• Improving our website and services

• Understanding how customers use our website

• Preventing fraud and unauthorized activity

• Maintaining website security

• Complying with legal and regulatory obligations

• Sending marketing communications where permitted and where you have provided the required consent

We will only process personal data where we have an appropriate legal basis under applicable data protection law.

4. Legal Bases for Processing

Depending on the circumstances, we may process your personal data on the following legal bases:

• Contract: When processing is necessary to fulfill an order or provide services requested by you.

• Legal obligation: When processing is necessary to comply with applicable laws or regulations.

• Legitimate interests: When processing is necessary for legitimate business interests, provided that those interests do not override your fundamental rights and freedoms.

• Consent: Where you have given consent for a specific processing activity, such as certain marketing or non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and, where permitted, support advertising or marketing activities.

Cookies may include:

• Strictly necessary cookies: Required for essential website functions such as shopping cart and checkout functionality.

• Preference cookies: Used to remember settings and preferences.

• Analytics cookies: Used to understand how visitors interact with our website.

• Marketing cookies: Used, where applicable and with the required consent, to support relevant advertising and marketing.

Where required by law, we will request your consent before placing non-essential cookies on your device.

You can manage certain cookie preferences through our cookie consent tools or your browser settings.

6. Sharing Personal Information

We may share personal information with trusted third parties where necessary to operate our business and provide services to you.

These parties may include:

• Payment processors

• Shipping and delivery providers

• Ecommerce and website service providers

• Hosting providers

• IT and security service providers

• Analytics providers

• Customer service providers

• Marketing service providers, where applicable

• Professional advisers

• Government authorities or law enforcement where legally required

Third-party service providers are expected to process personal information only for appropriate purposes and in accordance with applicable data protection requirements.

We do not sell your personal information in exchange for money.

7. International Data Transfers

Some of our service providers may process personal information outside Spain or the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection legislation. Depending on the circumstances, this may include relying on an adequacy decision, Standard Contractual Clauses, or another legally recognized transfer mechanism.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

• The purpose for which the information was collected

• Whether an ongoing customer relationship exists

• Applicable accounting, tax, consumer protection, and other legal requirements

• The need to establish, exercise, or defend legal claims

When personal information is no longer required, it will be securely deleted or anonymized where appropriate.

9. Your Privacy Rights

Subject to applicable law, individuals in the European Union have various rights regarding their personal data.

These may include the right to:

• Access personal data we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of personal data in certain circumstances

• Request restriction of processing in certain circumstances

• Object to certain processing activities

• Request data portability where applicable

• Withdraw consent where processing is based on consent

• Lodge a complaint with a relevant data protection authority

To exercise your rights, please contact us using the contact details provided on our website.

We may need to verify your identity before fulfilling certain requests in order to protect your personal information.

10. Marketing Communications

If you have provided the necessary consent, we may send you promotional emails about products, collections, offers, or other updates from expandingappeal.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our promotional emails or by contacting us directly.

Transactional and service-related communications may still be sent when necessary to fulfill an order or provide services.

11. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, accidental loss, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of your information.

12. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided us with personal information improperly, please contact us so that we can take appropriate action.

13. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the beginning of this policy. Where required by law, we will provide additional notice or obtain consent for material changes.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal data is handled, please contact expandingappeal using the contact information available on our website.

We are committed to handling privacy requests responsibly and in accordance with applicable Spanish and European data protection laws.