Refund Policy

At expandingappeal, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, you may request a return or refund in accordance with the conditions outlined below.

1. Right of Withdrawal

For customers purchasing within the European Union, you generally have the right to withdraw from your purchase within 14 calendar days without having to provide a reason.

The withdrawal period begins on the day you, or a third party designated by you other than the carrier, receives the goods.

To exercise your right of withdrawal, please contact our customer service within the applicable withdrawal period and clearly communicate your decision to cancel the purchase.

2. Return Conditions

Returned products should:

• Be returned within the applicable return period.

• Be in their original condition.

• Be unworn and unused, except where necessary to inspect or try on the item.

• Include original tags, labels, and packaging where reasonably possible.

• Not show signs of damage, washing, alteration, or excessive use.

We recommend trying on clothing without removing protective labels or tags and taking reasonable care to keep the products in resalable condition.

You are responsible for taking reasonable care of the products while they are in your possession.

3. Items That Cannot Be Returned

Certain products may be excluded from the right of withdrawal where permitted by applicable law. This may include goods that are clearly personalized or made according to the customer's specifications, or products that cannot be returned for reasons of hygiene or health protection once their protective seal has been removed.

Any such exclusions will be communicated where applicable before or during the purchase process.

4. Return Shipping

If you exercise your statutory right of withdrawal, you may generally be responsible for the direct cost of returning the goods unless we have agreed otherwise or applicable law requires us to bear those costs.

If you received an incorrect, damaged, or defective product, please contact us before returning it. Where the issue is our responsibility, we will provide an appropriate solution in accordance with applicable consumer law.

5. Refunds

Once your return has been received and inspected, we will process your refund as required by applicable law.

For a valid withdrawal, we will generally refund the payments received from you, including the applicable standard delivery charges paid for the original shipment. Where permitted by law, additional costs resulting from your choice of a more expensive delivery method may not be refundable.

Refunds will normally be issued using the same payment method used for the original transaction, unless another method has been agreed with you.

6. Refund Timing

Where you exercise your statutory right of withdrawal, applicable law generally requires refunds to be made without undue delay and no later than 14 days after the withdrawal is communicated.

However, where permitted by law, we may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.

The time required for the refunded amount to appear in your account may also depend on your bank or payment provider.

7. Damaged or Defective Products

If an item arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible with your order information and, where appropriate, photographs showing the issue.

Consumers in Spain and the European Union have statutory rights concerning defective or non-conforming goods. These rights are separate from and are not limited by our voluntary return policy.

Depending on the circumstances and applicable law, you may be entitled to repair, replacement, a price reduction, or termination of the contract and refund.

8. Incorrect or Missing Items

If you receive an item that is different from what you ordered or if an item is missing from your order, please contact us promptly.

We will review the order and work with you to provide an appropriate solution, such as sending the correct item, replacing the affected product, or issuing a refund where appropriate.

9. Exchanges

If you would like a different size, color, or style, please contact our customer service to determine whether an exchange is available.

Depending on stock availability and applicable circumstances, we may ask you to return the original item and place a new order.

10. Sale and Promotional Items

Discounted and promotional products remain subject to applicable statutory consumer rights.

A sale price does not remove or reduce your legal rights regarding defective or non-conforming products.

Additional voluntary return conditions for promotional products, where applicable, will be communicated at the time of purchase.

11. How to Request a Return

To request a return or exercise your right of withdrawal, please contact expandingappeal with:

• Your name

• Order number

• Product(s) you wish to return

• Reason for return, if applicable

• Any relevant photographs or supporting information for damaged or defective products

Please do not send products to an address that has not been confirmed by our customer service.

12. Consumer Rights

Nothing in this Refund Policy is intended to exclude, restrict, or replace any mandatory consumer rights provided under Spanish, European Union, or other applicable law.

Where applicable law provides you with rights that are more favorable than the terms stated here, those legal rights will prevail.

13. Contact Us

If you have questions about returns, refunds, exchanges, or your consumer rights, please contact the expandingappeal customer service team through the contact details provided on our website.

We appreciate your trust in expandingappeal and will make every reasonable effort to handle returns and refunds fairly, transparently, and efficiently.